Returns & Damages

All Paul Octavious fine art prints are printed on demand, which means they are final sale, non-returnable and non-refundable.

Damages and incorrect orders

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Any damaged print purchased through this shop is eligible for replacement. We must receive written notification and photo documentation of the damage within 30 days of you receiving the item. After 30 days we can no longer replace an item.

Starting a replacement

Email support@pauloctavious.com with photographs of the damage. Once a replacement is agreed we will tell you how and where to send the piece back. Please do not send anything back before getting in touch — work returned without arranging it first cannot be accepted.

Return shipping

Return shipping is handled case by case. What it costs and who arranges it depends on the size of the piece, whether it is framed, and where in the world it is going — a framed 100×70 travelling internationally is a different proposition from an A4 print. We will agree the arrangement with you in writing before anything is sent.

You can always reach us with any question at support@pauloctavious.com.